All holiday payments made to Premier Iberian, part of Premier Golf Holidays Ltd. are fully protected in compliance with The Package Travel, Package Holidays and Package Tours Regulations 1992. Premier Golf Holidays are members of the Travel Trust Association (TTA No. U8048). All monies received by a Travel Trust Association member is deposited into a Trust Account, a bank account designated to hold the customers' money in 'Trust' until their holiday is completed. An independent Trustee, a certified accountant or solicitor, is appointed and must counter-sign / authorise any payments from the Trust Account to the Travel Trust Association Member. You also have a financial guarantee from the Travel Trust Association. For further details please see their website http://www.traveltrust.co.uk/guarantee Please ask us to confirm what protection may apply to your booking.
1. MAKING YOUR BOOKING.
1.1 Availability of your selected holiday should be checked by calling our sales office. Most people now book on the telephone. These are accepted on the basis that such bookings confirm your acceptance of these conditions. If you prefer to complete a booking form we will be pleased to send you one.
1.2 The person making the booking is responsible to us for all payments. Your booking will be confirmed on receipt of the booking form or your telephoned booking together with payment of a deposit of £100 per person, (£70 if no flights are booked with us) plus the full amount of any insurance, and on despatch of our invoice. For bookings made within 10 weeks of travel the full amount is due. Some airlines have different payment requirements and these will advised to you at the time of booking.
1.3 It is a condition of booking that you are adequately insured for your holiday. You are advised to take our insurance cover. If you do not want this cover you should confirm that your alternative cover arrangements are at least as comprehensive as that which we offer. If you fail to take out holiday insurance, or your insurance is not as comprehensive as ours, we will not be liable for any loss that could have been covered by adequate insurance.
1.4 The full balance of the holiday price is due by cheque or credit card 10 weeks before departure. Credit card balances will be subject to a 2% surcharge. Reminders are sent 12 weeks beforehand and if you fail to forward your balance by the due date we reserve the right to cancel the booking and you will be liable for cancellation charges as set out in clause 10.
2. HOLIDAY PRICE.
Whilst we reserve the right to alter our prices at any time before contract due to changes in exchange rates or other unforeseen costs, the price of your holiday as shown on your invoice will not be altered unless there are changes in government taxes, duties, levies, additional charges imposed by airlines or if you make amendments to your holiday.
3. CHANGES OR CANCELLATION.
In the unlikely event that we have to make a change to your travel arrangements we will advise you as soon as possible. Most changes will be minor. In the event of a major change to your holiday arrangements, you have the choice of:-
- accepting the new arrangements
- booking a new holiday with us and paying or receiving any difference in cost
- cancelling the holiday and receiving a full refund of all moneys paid
(except insurance premium).
Major changes are changes made before departure including; change of UK departure airport (except between Heathrow, Gatwick, Luton or Stansted), change of flight scheduled time by more than 12 hours, change of resort or change of accommodation to one of a lower official classification.
In addition, in the event of a major change or if for any reason we are forced to cancel your holiday we will pay you compensation as outlined below except in circumstances amounting to “force majeure” as defined in clause 4.
0-7 days before departure £30
8-28 days before departure £20
29-56 days before departure £10
More than 56 days before departure Nil
4. FORCE MAJEURE.
In these booking conditions force majeure means unusual and unforeseeable circumstances beyond the control of Premier Golf Holidays Ltd, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, airline failure, transport technical problems, airport closed or congested, cancellation or changes of schedules by schedule service airlines or other similar circumstances.
5. OUR LIABILITY TO YOU.
5.1 We accept responsibility for the arrangements provided for in the contract and for those arrangements to reach a reasonable standard, regardless of whether the services are supplied by us or by our agents or suppliers. If any part of your holiday is not provided as advertised and or confirmed on your booking confirmation then we will provide reasonable compensation up to a maximum of the holiday cost.
5.2 We also accept liability for death, bodily injury or illness to you and/or other persons named on the booking form due to the negligent acts or omissions of Premier Iberian, it's agents or suppliers. We shall however not be liable for loss or damage caused for any reason other than our own negligence or the negligence of our agents or suppliers. In such cases however we will where possible offer you prompt and reasonable assistance.
5.3 In respect of air travel, liability is limited to that provided for by the appropriate international conventions.
6. CONDITIONS OF TRAVEL
The conditions of carriage of the airline providing your flight will apply to this contract, some of which may limit the airline’s responsibility to you. We only undertake to reserve seats for you on board the airline or other airlines as may be substituted. Copies of the relevant carrier’s conditions are available on request.
7. IF YOU HAVE A PROBLEM.
If you have a complaint during your stay it is important that you contact the supplier of the service concerned and/or our representative immediately so that remedial action can quickly be taken to resolve matters. If the problem cannot be rectified there and then you should telephone or fax our UK office in order that we have the opportunity to resolve the problem for you. In the unlikely event that your problem cannot be resolved locally you must follow up the complaint within 28 days by writing to us,
quoting your booking reference number and giving relevant details of the complaint. We will not have liability for any complaint or claim received outside this time. If we then cannot solve your complaint amicably between us you may refer your complaint to the Chartered Institute of Arbitrators or to the courts.
8. GOLF ARRANGEMENTS.
8.1 Your course and tee time requests made at booking will be confirmed as “requested” on your booking confirmation. When we have received confirmation of the actual golf itinerary booked for you we will advise you of this by letter. We do endeavour to match your requests as closely as possible and generally the earlier you book the closer your itinerary will be to that requested. Tee times are subject to the rules of each golf club as well as course availability itself and consequently your requests are not binding on us.
8.2 Amendments to confirmed golf schedules may be necessary from time to time due to competitions, course closure etc. Amendments will be advised to you and alternative arrangements made wherever possible. Any amendments will not be considered major changes.
8.3 Vouchers will be issued for green fees paid in advance. These will either be issued with your travel documents, by the hotel or by our representative, depending on the resort. Vouchers should be handed to the caddy master 15 minutes before tee-off.
8.4 Unused vouchers will only be refunded if course closure has prevented play. Written confirmation from the course is required. An administration charge of £2 per round will be deducted from any refund due.
8.5 Any changes you request to your golf itinerary after it has been confirmed to you will incur a £20 administration charge.
8.6 During busy periods, most clubs only permit 3 or 4 ball play and parties other than four, eight etc. may be teamed up.
8.7 Premier Iberian cannot be held responsible for the actual playing condition of the courses, including changes caused by course maintenance.
9. CHANGES BY YOU.
If you wish to change the booking, and we can accept the change, the following charges will apply. The timescales refer to the date of receipt of your written change advice.
9.1 Name changes will incur a £20 administration fee per person plus any charges the airline makes to us for the name change. This varies from airline to airline and you will be advised of the charge when you request the change. Certain scheduled tickets cannot be changed or refunded after booking and may fall outside the cancellation charges as described in clause 10.
9.2 All other changes will incur a £25 administration fee per person plus any further cost we have to pay to make the change. Please note that changes or cancellation of any green fees within 40 days may result in a 100% green fee cancellation charge, depending on the golf course.
9.3 If the number of persons on a booking changes, the holiday price will be recalculated on the basis of the amended party size. Any resulting increase in the holiday price per person is not a cancellation charge. A separate cancellation charge as detailed in clause 10 will be made for any persons cancelling and the booking invoice amended accordingly.
10. CANCELLATION BY YOU.
If you wish to cancel your holiday booking this must be done in writing and sent to us by recorded delivery. For full or part cancellation, the following charges will apply:-
Period before departure Cancellation charge as a percentage
that cancellation advice of the holiday cost, excluding any
is received by us. insurance premiums.
More than 70 days. Loss of deposit.
57- 70 days 30%
29-56 days 50%
15-28 days 70%
8-14 days 90%
0-7 days 100%
If the reason for cancellation is within the terms of the holiday insurance policy, then the cancellation charges will normally be refunded to you by the insurer.
The accommodation booked is reserved exclusively for the persons named on the booking form. Subletting or assignment or sharing is not permitted. Some self catering accommodations may have a breakage deposit policy and if we know of this we will advise you at the time of booking.
It is your responsibility to ensure you check in by the time advised on your ticket. Normally you need to check in 2 hours before departure. Please note that to qualify as infant status, infants must be under 2 years old on the date of their return flight.
13. ACCOMMODATION CHECK IN AND OUT.
The accommodation period generally commences after 4pm on the day of arrival and ceases before Noon on the day of departure, depending on the accommodation. Where we know of different periods these will be advised at the time of booking.
14. We reserve the right to terminate without notice the holiday of anyone whose conduct or behaviour is causing damage or annoyance to property or persons whether employees or other clients or apartment/villa/hotel owners. Airlines have the legal right to deny boarding to a passenger who they consider may be a risk to airline employees or other passengers. In such instances we will be under no further liability to provide any further part of that person's holiday arrangements or for any costs incurred by that person as a result of doing so.
This contract incorporating these booking conditions is governed by the law of the United Kingdom and both parties submit themselves to the jurisdiction of English courts.